Privacy Policy

At JNS Towing Services LLC ("JNS Towing", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide when visiting our website (jnstowingservices.com) or using our 24/7 towing and roadside assistance services across Charlotte, Lee, and Sarasota Counties, Florida.

1. Information We Collect

We collect information you provide directly to us when contacting us, requesting towing or roadside assistance, or submitting forms on our website:

• Contact & Identification Data: Full name, phone number, email address, and mailing address.
• Vehicle & Location Information: Make, model, year, color, license plate, and the precise pickup/dropoff location required to dispatch our tow truck.
• Communications & Inquiries: Records of phone calls, text messages, emails, and forms submitted for quotes, commercial partnerships, or customer support.
• Automatic Technical Data: IP address, browser type, device information, pages viewed, and operational cookies used for analytics and performance.

2. How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Dispatching tow trucks and delivering prompt roadside assistance.
• Responding to your phone calls, quote requests, and partnership applications.
• Processing service payments and maintaining administrative and accounting records.
• Improving website performance, customer service quality, and local search visibility.
• Complying with applicable Florida legal obligations and preventing legal or safety breaches.

3. How We Share & Protect Your Data

We do not sell, rent, or trade your personal information to third parties.

We only share personal data with trusted third-party service providers bound by strict confidentiality obligations when required to run our business:

• Technology & Software Providers: Customer relationship management (CRM) software, website hosting, widget partners, and call-routing systems.
• Legal Requirements: When required by court order, law enforcement, or applicable state and federal regulations.

4. Text Messaging (SMS) Terms

By providing your phone number, you consent to receive calls or SMS text messages regarding service status, driver arrival estimates, or responses to your inquiries. You can opt-out of promotional communications at any time by replying 'STOP'.

5. Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal information in our records. To exercise these rights, please contact us.

6. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please reach out to us: